Dave Pelletier is the Chief Operating Officer of Checkers and Rally’s, where he leads systemwide operations, field performance, and execution strategy across one of the nation’s largest drive-thru–focused QSR brands. With decades of restaurant leadership experience, Pelletier brings deep expertise in operational excellence, team member engagement, and performance-driven culture. In his role, he is focused on simplifying restaurant operations, enhancing the team member experience, and driving profitable growth for franchisees, ensuring that Checkers & Rally’s restaurants are not only high-performing but also efficient and rewarding places to work.
The old adage, “happy employees make happy guests,” is taking on fresh meaning as technology and store designs evolve to meet a changing generation. Advancements are being made in the service of helping team members deliver exceptional service. How are the best restaurants doing so? We’ll break down how top operators are unlocking a new level of hospitality, starting with their employees.
