Sarah Beckett (Moderator)

Sarah Beckett, Director of Marketing at Intouch Insight, a Customer Experience solutions company and home of the Annual Drive-Thru Study. Sarah is committed to delivering value-added insights to Intouch’s clients, as well as broader CX communities. Sarah leads the team responsible for conducting ongoing industry research into the trends affecting the day-to-day operations of multi-location brands, focused especially in the restaurant and retail industries.