Mira Stsiapanau

Long-term retention starts with who you bring in and how you set them up to thrive. This session explores how top operators hire for alignment, onboard with intention, and create clear paths for growth so team members feel supported long before they hit the floor. We’ll connect the dots between employee experience and guest experience, unpack why satisfaction can’t exceed what your team feels internally, and share practical ways to build hospitality from the inside out.