Mariana Marques is a seasoned leader with over two decades of experience in the restaurant and hospitality industry, specializing in operations excellence, employee engagement, and strategic growth. Currently serving as the Senior Director of Operations Excellence at Firehouse Subs, Mariana oversees initiatives that drive operational improvements across the U.S. and Canada, ensuring exceptional service quality and customer satisfaction.
Her career spans leadership roles with globally recognized brands like Tim Hortons, where she implemented strategies that boosted profitability and guest satisfaction. Mariana’s international experience includes roles in Canada, Brazil, and the UK, showcasing her ability to navigate diverse markets and deliver impactful results.
Mariana holds an MBA in Marketing from Fundação Getulio Vargas (FGV) and a Bachelor’s in Hospitality Management from Thames Valley University. Fluent in English, Portuguese, and Spanish, she brings a global perspective to her work. Passionate about mentorship and innovation, Mariana is dedicated to fostering inclusive workplaces and developing future industry leaders.
