James Frank

James Frank is the Manager of Field Training for Dine Brands Global (Applebee’s/IHOP/Fuzzy’s Tacos), where he drives training strategy, new restaurant openings, and the development of high‑performing teams across the brand. With more than 20 years of experience in hospitality training, James has built his career with iconic restaurant brands including O’Charley’s, Buffalo Wild Wings, and Raising Cane’s, shaping training programs that elevate both people and performance. He is currently serving his third term on the Board of Directors for CHART (Council of Hotel and Restaurant Trainers), contributing to national initiatives that strengthen leadership development and operational excellence across the hospitality industry. Known for his engaging, real‑world approach, James blends practical operational expertise with a passion for developing future leaders—helping restaurants innovate, grow, and deliver exceptional guest experiences.