Jay brings over 25+ years of experience in design to his role as VP, Global CX Lead in Travel + Hospitality at Publicis Sapient. With a deep focus on digital product development, he has a wealth of experience in mobile commerce, in-car navigation systems, and emerging XR + Metaverse worlds.
His extensive travels and international work experience, having lived and worked in NYC, Amsterdam, London, and Berlin in the last decade, have equipped him with a truly global perspective on the value of design for clients such as IKEA, Marriott, and McDonalds and their customers. He understands the unique challenges of integrating technology in our daily lives while creating true harmony with design.
Jay is also a passionate traveler, having visited 64 countries and staying in over 250 hotels across 100 hospitality brands in the last ten years alone. This firsthand experience as a travel consumer gives him unique insights into the challenges of creating true harmony with technology in our journeys.
