Technology: From Innovation to Optimization

Let’s ask one question: What’s the biggest tech trend nobody is talking about yet? Let the craziness ensue. Bring your thoughts and ask the experts what they think.

We explored the fear and potential of AI last year. Let’s regroup to see what’s changed, why it matters, and whether or not AI is truly the unlock your restaurant has been looking for.

Earlier in the morning, we revealed the fastest, most accurate, and friendliest drive-thrus in the country. Now, let’s dive into the insights behind the data with leaders from quick service’s hallmark channel.

Your digital sales might be growing as customer preference continues to evolve in COVID’s wake, from delivery to mobile-order, pickup, and more. But are your off-premises gains coming at the expense of in-store customers? We’ll break down how to separate and balance the flow of transactions so you can deliver customer experience on both ends without sacrificing the other.

Partnerships, data share, first- and third-party, last-mile—these solutions and topics continue to evolve as the channel grows for consumers, economic challenges or not. As guests prove their willingness to pay for the service, how can aggregators and operators work together to solve the concerns that have hovered over the category since its inception?

Industry vet and Hot Palette America (Pepper Lunch) CEO Troy Hooper takes you inside his playbook for how a growing restaurant chain, corporate or franchised, can deploy AI in real time to fuel expansion and bolster the bottom line.

One of last year’s most boisterous and informative panels returns for a status check on where loyalty programs are going and what you need to track to understand the real health of your customer base.

Office culture might be in flux, but catering has made a major comeback in recent years. Operators are finding new opportunities, from smaller groups to digital unlocks, as they look to get their food in front of more guests with large, profitable orders.