Join us and be welcomed to Atlanta and its rich restaurant history with one of the restaurant brands that started it all. Chick-fil-A President Susannah Frost—just the sixth person in the company’s history to hold the role—will share her journey and take attendees behind the scenes of one of the industry’s most iconic brands as it honors 80 years in business. Chick-fil-A in 2026 rolled out its first year-long celebration, a “Newstalgia”-inspired campaign that’s served up beloved classics and fresh new twists, fun guest experiences, and moments of surprise and delight throughout the year.
We’re wasting no time and getting right into the AI arena. In this case, let’s start with the balance restaurants are trying to strike—can you implement the game-changing tech without losing the people part of your business?
The old adage, “happy employees make happy guests,” is taking on fresh meaning as technology and store designs evolve to meet a changing generation. Advancements are being made in the service of helping team members deliver exceptional service. How are the best restaurants doing so? We’ll break down how top operators are unlocking a new level of hospitality, starting with their employees.
As we all know, launching a restaurant isn’t just about great food—it’s about resilience, resourcefulness, and learning to thrive in the unknown. And that might be making the largest understatement possible.
We’re bringing back one of last year’s top-rated panels, setting the stage with a group of leading franchise experts. They’ll unpack the biggest franchise topics and shine the crystal ball for what might be ahead in the QSR category’s largest growth vehicle.
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