David McClaskey, along with Thom Crosby, founded the Pal’s Business Excellence Institute 25 years ago (it was rebranded to McClaskey Excellence Institute in 2020). Now, they’ll tackle a pulsing topic at the QSR Evolution Conference: Employee turnover is a major concern. Learn how QSR and other companies that have consistently low turnover create an environment where employees can stay up to twice as long with little to no ongoing cost.
Your digital sales might be growing as customer preference continues to evolve in COVID’s wake, from delivery to mobile-order, pickup, and more. But are your off-premises gains coming at the expense of in-store customers? We’ll break down how to separate and balance the flow of transactions so you can deliver customer experience on both ends without sacrificing the other.
To put it lightly, raising money has been a challenging and convoluted experience in recent years. What’s the deal with valuations? Should you go to a bank? IPO? Partner? Let’s take the pulse of the landscape and provide some actionable ideas to get funding for your restaurant growth.
Gen Zers aren’t just entering the spending pool; they’ve fast become a significant labor target for restaurants of all kinds. What do they want and how can you attract and retain them, from training tools to outreach?
Industry vet and Hot Palette America (Pepper Lunch) CEO Troy Hooper takes you inside his playbook for how a growing restaurant chain, corporate or franchised, can deploy AI in real time to fuel expansion and bolster the bottom line.
Remember when having a drive-thru disqualified you from being a fast casual? Those days are long gone as technology and the need for convenience continue to surge. How can fast casuals get credit for their differentiators and what do customers care most about? Is it food, service, or something else? Let’s explore the blurring of the lines and what it means for the quick-service category going forward.