Michael Sien has 40+ years in hospitality both in restaurant operations and technology. Wired for efficient operations resulting in happy staff and guests, Michael brings a “whole-istic” perspective on how operators and brand leadership leverage technology to empower their teams to deliver the best possible guest experience. Michael now uses his skillset to make the entire conference/tradeshow experience more useful and value delivering for operators, exhibitors and organizers.
Instead of the traditional “server + busser + bartender” model, many restaurants are shifting to service teams built around strengths, pacing, and collaboration. This panel breaks down how role clarity, communication patterns, and table support roles can reduce burnout and improve hospitality quality across the dining room.
