Mary Pillow Thompson is the founder of foh&boh, a company revolutionizing hiring for restaurants and retailers. With a 20-year career spanning both sides, wholesale to storefront, Mary Pillow has a deep understanding of how hiring impacts every corner of a business. Mary Pillow’s engaging, witty, and storytelling-driven style makes complex ideas relatable and actionable for business owners. Passionate about helping leaders embrace the realities of a changing workforce, Mary Pillow inspires them to overcome their fears of trying new strategies. As an expert in Gen Z workforce trends, foh&boh provides actionable insights into what this next generation values, how they communicate, and where they spend their time online.
With inflation persisting, how restaurants deliver hospitality is often the key to whether a customer feels they got a good “value,” or not. And that starts with how you train, coach, and develop team members to deliver the type of service that stands out.
