Lauren Selman is the Vice President of Operations at the International Food and Beverage Technology Association (IFBTA), a nonprofit trade association focused on networking and education of the global food and beverage industry. With over a decade of experience in event planning, public relations, and member relations, Lauren oversees the education and events within the IFBTA. Her mission is to play ‘industry matchmaker,’ as she fosters relationships with industry leaders to promote networking opportunities year round. She is a Certified Meeting Professional (CMP), an avid theatre lover, and lives in Maryland with her husband and two sons.
The right tech shouldn’t replace hospitality, but amplify it. This panel breaks down how operators are using AI, automation, scheduling tools, and guest data to deliver faster, warmer, more personalized service. From pay-at-the-table and kitchen optimization tools to speed-and-accuracy measurement and smart staffing, we’ll explore the systems that actually move the needle. We’ll also tackle the loyalty dilemma—native POS vs third-party—and how emerging brands can vet partners without costly missteps.
