Kevin Paul Scott

Cofounder • ADDO

Kevin Paul Scott has traveled to six continents and spoken to leaders from more than 100 countries. Kevin co-founded the leadership consultancy ADDO, Latin for “Inspire.” which has developed the national Chick-fil-A Leader Academy, Coca-Cola Leader Lab, and the Baltimore Ravens Leadership Institute.

He speaks and consults organizations on elevating the employee experience through attracting, retaining, and developing talent, inspiring brand loyalty in employees and customers.

For his leadership and business acumen, Kevin has been featured on Fox News, CNN, MSNBC, and in numerous publications, including The New York Times, Washington Post, and Los Angeles Times. He is the author of five books, including his latest: Inspired Every Day. Kevin is the proud husband to Laura and father of three children. Together, they enjoy cheering on the Atlanta Braves and University of Georgia Bulldogs.

All Sessions by Kevin Paul Scott

September 9, 2026

Option 3: QSR: The Heart of Business: Cultivating Authentic Customer Connections
1:30 PM - 2:15 PM
TBD

A great business must be endearing to be enduring. To create loyal customers who become raving fans, you need an emotional connection. Leaders often lead with logic, but customers and employees make decisions with emotions. In this keynote, Kevin Paul Scott will unpack the four core emotions of your customers, and how to balance emotions and logic in sales and marketing. He will share why emotional connections lead to greater ROI and how to achieve this in an authentic way.