Kajal Patel

CEO • Hena Group (Buffalo Wild Wings and Dunkin’ franchisee)

The Hena Group serves customers at Dunkin’ locations in the Chicago area and Kentucky, impressing guests with high-level customer service.

As a board member of the Dunkin’ Joy In Childhood Foundation (JICF), Patel is also humbled to have the opportunity to work with fellow franchisees to fundraise and to help identify opportunities to bring JOY to kids battling hunger or illness. From proms inside children’s hospital units to providing food for backpack programs to funding therapy dogs, she invites you to see the JOY that the JICF brings to children in communities across the nation at joyinchildhoodfoundation.org.

All Sessions by Kajal Patel

September 9, 2026

Option 5: QSR: Franchisee Roundtable: A Front Lines Debate
11:15 AM - 12:00 PM
TBD

To start the day, we brought together franchise leaders on the corporate side. Now, it’s time to hear from the zees in the trenches. This group of high-performing franchisees will share their biggest challenges, opportunities, and how they’re finding ways to thrive during chaotic times.