Jeff Galletly is Chairman & CEO of Brooklyn Dumpling Shop, the high-growth fast casual omni-channel brand operating across North America. A seasoned operator and brand builder, Jeff honed his industry expertise at Restaurant Brands International, including scaling Tim Hortons Asia from 70 to 700 locations in 3 years, serving as Vice President & General Manager of Tim Hortons USA, alongside multiple leadership positions with Burger King North America, including Head of Operations and various Marketing leadership roles. Prior to RBI, Jeff was an investor at private equity funds Wingate Partners and VMG Partners and previously held Marketing and Strategy roles at PepsiCo and McKinsey & Company. Jeff has an MBA from Wharton and a BA from Colgate.
The service lines continue to blur. Yet prices aren’t coming down. Are you getting credit for better sourcing, more expensive labor, and some of the other fast casual hallmarks, from customers? Here’s a look at how to stay a level above in consumers’ eyes, and where the future is taking a category that defined growth in the sector for years.
